Registered Office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Website: www.thefibroguy.com
Email: Info@thefibroguy.com
Last updated: 20 October 2026
1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and The Fibro Guy Ltd (“we”, “us”, “our”), concerning your access to and use of the www.thefibroguy.com website, the academy.thefibroguy.com platform, any related applications (collectively, the “Site”), and any products, services, programmes, courses, or workshops offered through the Site (collectively, the “Services”).
1.2 The Site provides information on movement, education, and topics surrounding chronic pain and hypermobility syndromes. The Fibro Guy Ltd provides movement and education services for those with chronic pain and hypermobility.
1.3 You agree that by accessing the Site and/or purchasing or participating in any Services, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
1.4 The supplemental policies set out in Section 1.8 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.
1.5 We may make changes to these Terms and Conditions at any time. The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes. Changes will not apply retrospectively to existing contracts. The terms that apply to any purchase you make are the terms published on the Site at the moment you complete that purchase.
1.6 We may update or change the Site from time to time to reflect changes to our products, our users’ needs, and our business priorities.
1.7 Our Site is directed primarily to people residing in the United Kingdom. We may accept orders from outside the United Kingdom, and Section 18 sets out how these Terms apply if you are buying from outside the United Kingdom. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. The Site and the Services are intended for users aged 18 or over. You may not register for the Site, purchase any Service, or participate in any Workshop or Programme if you are under 18.
1.8 Additional policies that also apply to your use of the Site, Services, and Programmes include:
1.9 If you purchase digital goods, services, software, or content from the Site, the terms of supply set out in these Terms will apply to the sale, use, and licence.
2.1 The rules in this Section 2 set out the permitted and prohibited uses of this Site. There is no separate acceptable use policy. This Section is the whole of it.
2.2 You may not access or use the Site for any purpose other than that for which we make the Site and our Services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
2.3 As a user of this Site, you agree not to:
3.1 You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete, and will relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update it as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity to enter into this agreement and you agree to comply with these Terms and Conditions; and (e) you are aged 18 or over.
If you know or suspect that anyone other than you knows your user information, such as an identification code or user name, or your password, you must promptly notify us at Info@thefibroguy.com.
3.2 If you provide any information that is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
4.1 There may be opportunities for you to post content to the Site or send feedback to us (“User Content”). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
4.2 You warrant that any User Content complies with Section 2 of these Terms, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
4.3 We have the right to remove any User Content you put on the Site if, in our reasonable opinion, such User Content does not comply with Section 2.
4.4 We are not responsible and accept no liability for any User Content, including any such content that contains incorrect information or is defamatory, or for loss of User Content. We accept no obligation to screen, edit, or monitor any User Content, but we reserve the right to remove, screen, or edit any User Content without notice and at any time. User Content has not been verified or approved by us, and the views expressed by other users on the Site do not represent our views or values.
4.5 If you wish to complain about User Content uploaded by other users, please contact us at Info@thefibroguy.com.
5.1 Unless otherwise indicated, the Site, Services, Programmes, and all intellectual property, including source code, databases, functionality, software, website designs, trade secrets and techniques, audio, video, text, photographs, and graphics on the Site (“Our Content”), are owned by or licensed to us and are protected by copyright and trade mark laws.
5.2 Except as expressly provided in these Terms and Conditions, no part of the Site, Services, Programmes, or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
5.3 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content, and to download or print a copy of any portion of Our Content to which you have properly gained access, solely for your personal, non-commercial use.
5.4 You shall not (a) try to gain unauthorised access to the Site or any networks, servers, or computer systems connected to the Site; or (b) make, for any purpose including error correction, any modifications, adaptations, additions, or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
5.5 We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry-standard virus detection software to try to block the uploading of content to the Site that contains viruses.
5.6 The content on the Site is provided for general information and education only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
5.7 Although we make reasonable efforts to update the information on our Site, we do not represent or warrant that Our Content is accurate, complete, or up to date.
When you purchase an online course or digital product through the Site, the specific content, features, and access terms will be described on the relevant sales page at the time of purchase.
The price of any online course or digital product is as displayed on the sales page at the time of purchase. Payment may be made as a one time payment or by instalment plan where offered at checkout, subject to the instalment provider’s own terms.
Because online courses and digital products are purchased online, under a distance contract, you have a statutory right to cancel within 14 days of the day the contract is formed, without giving a reason. The contract is formed when you complete checkout, submit payment, and we send you an order confirmation email.
Our online courses are made available to you immediately on purchase.
Under regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your right to cancel a course ends at the moment access begins only where, before access began, you gave express consent to receiving the course inside the 14 day period and acknowledged that you would lose your right to cancel. Where we ask for that consent and acknowledgement, we do so as a separate step at checkout, before you pay. It is never given by agreeing to these Terms and Conditions.
Where you have given that consent and acknowledgement and access has begun, your right to cancel that course is lost and no refund is due.
Where you have not given that consent and acknowledgement, your right to cancel remains intact for the full 14 days, whether or not you have accessed the course, and if you cancel within that period you will receive a full refund.
Subject to Section 6.4, once your right to cancel has been lost, purchases of online courses are final and no refund will be given for change of mind, for failure to use the course, or for personal circumstances unrelated to the course.
Your statutory rights are not affected. If the course content is faulty, not as described, not of satisfactory quality, or not fit for a purpose you made known to us, you may be entitled to a repair, replacement, price reduction, or refund under the Consumer Rights Act 2015.
Live Workshops, such as The Hypermobility Live Workshop, are scheduled, live, online educational programmes. A Workshop may include:
Workshops are provided for educational and informational purposes only. They do not constitute medical advice, diagnosis, or treatment. See Section 10 for the full Medical Disclaimer.
A legally binding contract between you and The Fibro Guy Ltd is formed when you complete the checkout process, submit your payment, and we send you an order confirmation email. Before completing your purchase, you will be asked to confirm that you have read and agree to these Terms and Conditions.
The price of a Workshop is as displayed on the sales page at the time of purchase. Where a reduced or early booking price is advertised, it applies only to purchases completed before the advertised deadline, and we are not obliged to honour it after that deadline has passed.
Payment may be made as a one-time payment, or by instalment plan through a third party provider offered at checkout, such as Klarna. An instalment plan is a separate credit agreement between you and that provider, on that provider’s terms. Buy now pay later agreements entered into on or after 15 July 2026 are regulated by the Financial Conduct Authority, and complaints about the credit agreement itself should be made to the provider in the first instance and may be escalated to the Financial Ombudsman Service. Complaints about the Workshop itself should be made to us, under Section 17.
If you pay by instalments, you remain responsible for completing all agreed payments. If an instalment payment fails and is not brought up to date within 14 days of us notifying you, we may suspend your access to Workshop materials and community features until payment is brought up to date, and the full outstanding balance becomes payable.
Because Workshops are purchased online, under a distance contract, you have a statutory right to cancel within 14 days of the day the contract is formed, without giving any reason. This is the “cooling off period” and it is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
PLEASE READ THIS PART CAREFULLY. The cooling off period runs from the day the contract is formed, which is the day we send your order confirmation email. It does not run from the Workshop start date. It does not pause, extend, or restart because the Workshop is scheduled for a later date.
Worked example. If you buy a seat on the 3rd of a month for a Workshop that starts three months later, your right to cancel ends at the end of the 17th of that same month. After that date you have no right to cancel, even though the Workshop has not yet begun.
How to cancel. To exercise your right to cancel you must tell us, by a clear statement, before the cooling off period expires. You can do this by:
Effect of cancellation within the cooling off period:
If you cancel within the cooling off period, any instalment payments already made will be refunded, less any amount owed under this Section, and future instalments will be cancelled.
7.5.1 Immediately on purchase, you are given membership of the private community for your cohort, with access limited to the general discussion channel only.
7.5.2 Nothing else is delivered before the Workshop start date. The following are released on or after the dates below, each of which is stated on the sales page before you buy and repeated in your order confirmation email:
7.5.3 The access described at 7.5.1 begins as soon as you purchase. If you would prefer it not to begin until the date at 7.5.2(a), tell us at Info@thefibroguy.com and we will hold it until then. Nothing else about your purchase changes either way.
7.5.4 The access described at 7.5.1 does not affect your right to cancel. Your right to cancel under Section 7.4 remains intact in full for the whole of the 14 day cooling off period, and if you cancel within that period you will receive a full refund with no deduction for community access already used.
7.5.5 If we ever make any of the items at 7.5.2 available to you before the end of your 14 day cooling off period, we will first ask you, as a separate active step and not merely by your agreeing to these Terms, to expressly consent to receiving it early and to acknowledge that you will lose your right to cancel in respect of that item. Your order confirmation email will repeat that consent and acknowledgement back to you. Unless and until we do that, your right to cancel remains intact in full.
Once the 14 day cooling off period has expired, or once your right to cancel has been lost under Section 7.5.5, no refunds will be given for:
Your statutory rights are not affected. If the Workshop is not delivered with reasonable care and skill, or if the digital content is not as described, not of satisfactory quality, or not fit for a purpose you made known to us, you may be entitled to a remedy including, where appropriate, a repeat performance, price reduction, or refund under the Consumer Rights Act 2015.
You have no right to transfer your booking to a later cohort. We may, entirely at our discretion and as a goodwill gesture, agree to move your booking once, where you ask us in writing at least 14 days before the Workshop start date and a later cohort is scheduled and has space. A transfer is not available after the Workshop has begun, is not available more than once, and does not restart or revive any right to cancel. If you transfer and then do not attend the later cohort, no refund is due.
The Workshop begins on the advertised start date and runs for the advertised period. Live sessions are scheduled on specific dates and times as advertised. The schedule is confirmed before purchase and in your order confirmation email. If you cannot attend a live session, replay recordings are made available.
We may make minor, reasonable adjustments to session timing where necessary, for example due to technical issues or presenter illness. If a significant change to the schedule is required, we will tell you as soon as reasonably practicable, and if the change is material, for example the cancellation of multiple sessions without rescheduling, you will be entitled to a proportionate refund for sessions not delivered.
A Workshop may require a minimum number of participants to run. If we cancel a Workshop before it begins for any reason, including insufficient numbers, you may choose a full refund of all sums paid or a transfer to the next scheduled cohort.
All Workshop materials are the intellectual property of The Fibro Guy Ltd. This includes, but is not limited to, live session recordings and replays, downloadable PDFs, audio materials and transcripts, community content created by us, and bonus course content.
You may not share your login credentials with any other person, record live sessions for redistribution, reproduce, copy, or distribute any Workshop materials, or resell or commercially exploit any Workshop content. Unauthorised use or distribution may result in immediate termination of your access, without refund for sessions or content already delivered, and may give rise to legal action.
Participants must engage respectfully and constructively within the community platform. We may suspend or remove access to the community, without refund for community access, if a participant:
We will endeavour to give a warning before removing access, except in cases of serious misconduct.
If you believe you are entitled to a refund, please contact us at Info@thefibroguy.com so we can deal with it directly. We will respond within five working days.
Raising a chargeback or payment dispute with your bank, card issuer, or instalment provider on grounds that do not reflect a right you actually have under these Terms or under consumer law is a breach of this agreement.
Where a payment dispute is raised against us, we may suspend your access to all Workshop materials, replays, bonus content and the community platform while the dispute is open, and we will provide the relevant payment provider with evidence of your purchase, these Terms as accepted by you at checkout, the consents you gave at checkout, your order confirmation email, and our records of your access to and use of the Workshop materials.
If a payment dispute is resolved in our favour, we may recover from you any fees charged to us by the payment provider in connection with that dispute, and we may decline to supply you in future. Nothing in this Section affects your statutory rights or your right to raise a legitimate dispute.
Payments for 1:1 Programmes are non-transferable. Refunds are available in the following circumstances:
If you ask us to begin your programme within the 14 day cooling off period, and we do so at your express request, you will be liable to pay a proportionate amount for the services delivered up to the point you tell us you are cancelling. The balance will be refunded.
This refund policy does not affect your statutory rights. If you have any questions about refunds or cancellations, please contact us at Info@thefibroguy.com.
9.1 We reserve the right, at our sole discretion, to (1) monitor the Site for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) refuse, restrict access to, or disable, to the extent technologically feasible, any of your User Content; (4) remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
9.2 We do not guarantee that the Site will be secure or free from bugs or viruses.
9.3 You are responsible for configuring your information technology, computer programs, and platform to access the Site, and you should use your own virus protection software.
The information provided on the Site and through the Services, including Workshops, courses, and programmes, is for general educational purposes only. It is not intended to replace a one to one relationship with a qualified healthcare professional. It is not medical advice, diagnosis, or treatment.
You are responsible for:
We deliver the Services with reasonable skill and care. We do not accept liability for injury, health complications, or loss arising from your participation where that injury, complication or loss is caused by your failure to follow the instructions provided, by your participating against the advice of your own healthcare provider, or by the acts of another participant.
Nothing in this Section or anywhere else in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
The Site may contain testimonials by users of our products and services. These testimonials reflect the real life experiences and opinions of those users. Those experiences are personal to those particular users and may not be representative of all users. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.
By using our Site, Services, and Programmes, you acknowledge that while The Fibro Guy Ltd has considerable skill and expertise in working with individuals with chronic pain and hypermobility, we cannot guarantee any particular outcome from the use of our services.
The testimonials on the Site are submitted in various forms, such as text, audio, and video, and are reviewed by us before being posted. They appear on the Site as given by the users, except for the correction of grammar or typing errors. Some testimonials have been shortened where the full testimonial contained information not relevant to the general public. The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
11.1 We reserve the right to change, modify, or remove the contents of the Site at any time, at our discretion, without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. This does not affect any Service you have already paid for, which we will deliver as described at the time of your purchase, or as varied under Section 7.8.
11.2 We cannot guarantee the Site and Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors. Subject to Section 13, we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance.
11.3 There may be information on the Site that contains typographical errors, inaccuracies, or omissions relating to the Services, including descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice. Where a pricing error is obvious and could reasonably have been recognised by you as an error, we are not obliged to supply at the incorrect price.
Your personal data will be processed in accordance with our Privacy Notice, available at https://www.thefibroguy.com/privacy-policy/.
We process your personal data in order to:
The Privacy Notice sets out the lawful basis we rely on for each of these purposes, and your rights in relation to your data.
13.1 The Site and Services are provided on an “as is” and “as available” basis. Except as expressly set out in these Terms and Conditions, and except where your statutory rights as a consumer apply, all warranties, terms, conditions, and undertakings, express or implied, in connection with the Site and Services are excluded to the fullest extent permitted by applicable law.
We make no warranties or representations about the accuracy or completeness of the Site’s content, and, subject to Section 13.2, we are not liable for any (1) errors or omissions in content; (2) unauthorised access to or use of our servers or any personal or financial information stored on our servers; (3) interruption or cessation of transmission to or from the Site or Services; or (4) bugs, viruses, or Trojan horses which may be transmitted to or through the Site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
Whether you are a consumer or a business user:
If you are a business user:
If you are a consumer user:
14.1 These Terms and Conditions remain in full force and effect while you use the Site or Services, or are otherwise a user of the Site. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at Info@thefibroguy.com. Terminating your account does not entitle you to a refund except as set out in Sections 6, 7 and 8.
14.2 Without limiting any other provision of these Terms and Conditions, we may, at our discretion and without notice or liability, deny access to and use of the Site and the Services, including by blocking certain IP addresses, to any person for breach of any representation, warranty, or covenant contained in these Terms and Conditions, or of any applicable law or regulation. If we determine, acting reasonably, that your use of the Site or Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation and delete your profile and any content you posted.
14.3 If we terminate or suspend your account under this Section, you are prohibited from registering and creating a new account under your name, a false or borrowed name, or the name of any third party, even if you are acting on behalf of that third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.
15.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, by email and on the Site, satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Site.
15.2 These Terms and Conditions, together with any policies posted by us on the Site in respect of the Services, constitute the entire agreement between you and us in relation to the Services. Nothing in this Section limits or excludes any liability for fraudulent misrepresentation.
15.3 Our failure to exercise or enforce any right or provision of these Terms and Conditions does not operate as a waiver of that right or provision.
15.4 We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens, and we will ensure that the transfer does not affect your rights under these Terms. You may transfer your rights or obligations under these Terms only with our written agreement.
15.5 We are not responsible or liable for any loss, damage, delay, or failure to act caused by any event beyond our reasonable control. If such an event occurs and affects the delivery of a Workshop or Programme, we will contact you as soon as reasonably possible and Section 7.8 will apply.
15.6 If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part is deemed severable and does not affect the validity and enforceability of the remaining provisions.
15.7 There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms and Conditions or your use of the Site or Services.
15.8 A person who is not a party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
The following are trade marks of The Fibro Guy Ltd. You are not permitted to use them without our approval unless they are part of material our Site explicitly states you are permitted to use.
If you have a complaint about any Service, please contact us at Info@thefibroguy.com, or write to The Fibro Guy Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
We will acknowledge your complaint within five working days and aim to give you a full response within 20 working days. If we need longer, we will tell you why and when you can expect a response.
We are not a member of an alternative dispute resolution scheme and we do not submit disputes to any ADR body. If we cannot resolve your complaint between us, you remain free to take the matter to court under Section 18, and you can get free independent advice about your rights from Citizens Advice.
18.1 For consumers. These Terms and Conditions, their subject matter, and their formation are governed by English law. You and we both agree that the courts of England and Wales have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.
18.2 If you are a consumer resident outside the United Kingdom. English law governs this contract. However, our choice of English law does not deprive you of the protection given to you by any provisions of the law of the country where you habitually live that cannot be departed from by agreement. If the law of your country gives you a right to bring proceedings in the courts of your own country, these Terms do not take that right away.
18.3 Prices and taxes for buyers outside the United Kingdom. Prices are displayed in UK Pounds Sterling. Prices displayed on the Site include VAT or other sales tax where applicable, and the amount of tax charged may differ depending on where you live. Where the law of your country requires us to account for tax on your purchase, we will do so, and the price you see at checkout is the price you pay. Any charge made by your own bank or card issuer for currency conversion or for an international transaction is a matter between you and them, and is not refundable by us.
18.4 Delivery and participation outside the United Kingdom. Our Services are delivered online and in English. The times of live sessions, and the time zones they are given in, are stated on the sales page before you buy. You are responsible for checking what those times are where you live. We are not responsible for your ability to access the Site or participate in live sessions from your location, including where access is restricted by local law, by local internet restrictions, or by time zone differences. A time zone difference is not a ground for a refund, and replay recordings of every live session are made available.
18.5 For business users. These Terms and Conditions, their subject matter, and their formation, and any non-contractual disputes or claims, are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Complete and return this form only if you wish to cancel your contract within the 14 day cooling off period.
To: The Fibro Guy Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: Info@thefibroguy.com
I hereby give notice that I cancel my contract for the supply of the following service or digital content:
Workshop, course or programme name: ________________________
Ordered on: ________________________
Order reference: ________________________
Name of consumer: ________________________
Address of consumer: ________________________
Signature of consumer, only if this form is sent on paper: ________________________
Date: ________________________
