Your privacy is critically important to us.
Registered Office: 85 Great Portland Street, London, England, W1W 7LT
Last updated: 26 February 2026
By purchasing access to The Hypermobility Live Workshop (“the Workshop”), you (“the Customer”) agree to be bound by the following Terms and Conditions. Please read them carefully before completing your purchase.
The Workshop is provided by The Fibro Guy Ltd (“we”, “us”, “our”).
Company name: The Fibro Guy Ltd
Company number: 11900515
Registered address: 85 Great Portland Street, London, England, W1W 7LT
Website: www.thefibroguy.com
Email: Info@thefibroguy.com
If you have any questions about these Terms, please contact us using the details above before completing your purchase.
The Hypermobility Live Workshop is a scheduled, live, online educational programme. It includes the following:
Live teaching sessions delivered via video conferencing over approximately four (4) weeks, scheduled on specific dates as advertised at the time of purchase.
Live question and answer sessions at the end of each teaching session.
Replay recordings of all live sessions, made available after each session.
Downloadable PDF materials to support learning.
Access to a dedicated community platform where participants can interact and discuss Workshop content.
Bonnie AI – an AI-powered educational support tool trained on Workshop materials (see Section 10 below).
Bonus digital course content – The Hypermobility Fundamentals Bundle (Hypermobility 101, Hypermobility 102, and Understanding Foot Mechanics), provided with lifetime access.
The Workshop is provided for educational and informational purposes only. It does not constitute medical advice, diagnosis, or treatment. See Section 11 for the full Medical Disclaimer.
A legally binding contract between you and The Fibro Guy Ltd is formed when:
You complete the checkout process and submit your payment, and
We send you an order confirmation email.
Before completing your purchase, you will be asked to confirm that you have read and agree to these Terms and Conditions. The key information about the Workshop (including the schedule, price, what is included, and your cancellation rights) will be presented to you clearly before you are asked to pay.
The price of the Workshop is as displayed on the sales page at the time of your purchase. All prices are inclusive of VAT where applicable.
Payment may be made as a one-time payment or via an instalment plan through Klarna (or any other instalment provider offered at checkout), subject to the provider’s own terms.
If you choose to pay by instalments, you remain responsible for completing all agreed payments. Failure to complete instalment payments may result in suspension of access to Workshop materials and community features until payment is brought up to date.
If you legitimately exercise your right to cancel within the cooling-off period (see Section 5), any instalment payments already made will be refunded (less any amount owed for digital content already accessed or services already received), and future instalments will be cancelled.
Because this is a distance contract (purchased online), you have a statutory right to cancel within 14 days of the date the contract is formed, without giving any reason. This is called the “cooling-off period” and is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise your right to cancel, you must inform us of your decision by making a clear statement before the cooling-off period expires. You can do this by:
Emailing us at Info@thefibroguy.com, or
Writing to us at 85 Great Portland Street, London, England, W1W 7LT, or
Using the Model Cancellation Form provided at the end of these Terms (use of the form is not obligatory).
The cooling-off period expires 14 days after the day the contract is formed (i.e. 14 days after the date of your order confirmation email).
If you cancel within the cooling-off period:
Where no digital content has been accessed and no live sessions have taken place: You will receive a full refund of all sums paid, within 14 days of us receiving your cancellation notice.
Where the live sessions have not yet begun and no digital content has been delivered: You will receive a full refund of all sums paid, within 14 days of us receiving your cancellation notice.
Where the live sessions have already begun at your request during the cooling-off period: You will be liable to pay a proportionate amount for the live sessions already delivered up to the point you communicated your cancellation to us. The balance will be refunded.
Where digital content has been delivered during the cooling-off period (if applicable in future): If you expressly consented to receiving digital content early and acknowledged the loss of your cancellation right in respect of that content, you will not be entitled to a refund for the digital content already accessed.
The Workshop includes digital content such as community platform access, downloadable PDFs, replay recordings, Bonnie AI access, and bonus digital courses.
Digital content is not made available immediately upon purchase. Access to digital content and the community platform will be provided when the Workshop begins (or at such time as communicated to you before purchase).
If, in the future, we offer the option of early access to any digital content before the Workshop start date, we will:
Ask you to expressly consent to receiving that digital content before the end of the 14-day cooling-off period, and
Ask you to acknowledge that by receiving access, you will lose your right to cancel in respect of that digital content.
This consent would be obtained through a separate active step at checkout (such as a tick box), not simply by agreeing to these Terms and Conditions.
Until any digital content is delivered, your right to cancel under Section 5 remains fully intact.
Once the 14-day cooling-off period has expired (or once your cancellation right has been lost through the mechanism described in Sections 5 and 6), no refunds will be given for:
Change of mind
Scheduling conflicts or inability to attend live sessions (replay access is provided)
Failure to participate or engage with the content
Personal circumstances unrelated to the Workshop
Your statutory rights are not affected. If the Workshop is not delivered with reasonable care and skill, or if the digital content is not as described, of satisfactory quality, or fit for a particular purpose made known to us, you may be entitled to a remedy including (where appropriate) a repeat performance, price reduction, or refund under the Consumer Rights Act 2015. Nothing in these Terms excludes or limits your statutory rights.
The Workshop begins on the advertised start date and runs for approximately four (4) weeks.
Live sessions are scheduled on specific dates and times as advertised. The exact schedule will be confirmed before purchase and in your order confirmation email.
If you cannot attend a live session, replay recordings will be made available.
We reserve the right to make minor, reasonable adjustments to session timing where necessary (for example, due to technical issues or presenter illness). If a significant change to the schedule is required, we will notify you as soon as reasonably practicable, and if the change is material (for example, cancellation of multiple sessions without rescheduling), you will be entitled to a proportionate refund for sessions not delivered.
All Workshop materials are the intellectual property of The Fibro Guy Ltd. This includes but is not limited to:
Live session recordings and replays
Downloadable PDFs and transcripts
Community content created by us
Bonnie AI content and interactions
Bonus course content
You may not:
Share your login credentials with any other person
Record live sessions for redistribution
Reproduce, copy, or distribute any Workshop materials
Resell or commercially exploit any Workshop content
Unauthorised use or distribution may result in immediate termination of your access (without refund for sessions or content already delivered) and may give rise to legal action.
Bonnie is an AI-powered educational support tool developed by The Fibro Guy Ltd. Bonnie:
Provides clarification, reinforcement, and alternative explanations of Workshop content.
Can break exercises into steps, retrieve transcripts, and explain terminology.
Does not provide medical advice, diagnosis, or treatment recommendations.
Does not replace professional healthcare guidance.
Interactions with Bonnie may be recorded and anonymised for the purpose of improving the tool, in accordance with our Privacy Policy. By using Bonnie, you consent to such interaction data being processed as described.
The information provided in the Workshop is for general educational purposes only.
It is not intended to replace a one-to-one relationship with a qualified healthcare professional.
It is not medical advice, diagnosis, or treatment.
You are responsible for consulting your doctor or qualified healthcare provider before beginning any exercise programme, ensuring you are medically fit to participate, and monitoring your own health and wellbeing during and after participation.
The Fibro Guy Ltd accepts no liability for injury, health complications, or damages arising from your participation in the Workshop, except to the extent that such liability cannot be excluded by law. In particular, we do not accept liability where:
Your healthcare provider has advised against such activity and you have chosen to participate regardless.
You have failed to follow the instructions provided.
Injury is caused by the actions of another participant.
Participation is entirely at your own risk.
Participants must engage respectfully and constructively within the community platform.
We reserve the right to suspend or remove access to the community (without refund for community access) if a participant:
Engages in abusive, threatening, or discriminatory behaviour
Harasses other participants or staff
Shares harmful misinformation that could endanger others
Distributes Workshop materials in breach of these Terms
Otherwise violates community standards as published on the platform
We will endeavour to give a warning before removing access, except in cases of serious misconduct.
To the fullest extent permitted by law, The Fibro Guy Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from participation in the Workshop.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter in respect of which it would be unlawful for us to exclude or restrict liability
Your statutory rights under the Consumer Rights Act 2015
Our total liability to you in respect of all losses arising under or in connection with the Workshop shall not exceed the total amount paid by you for the Workshop.
Your personal data will be processed in accordance with our Privacy Policy, available at https://www.thefibroguy.com/privacy-policy/
By purchasing the Workshop, you consent to your data being processed for the purposes of:
Delivering the Workshop and related services
Communicating with you about the Workshop
Improving our services (including anonymised Bonnie interaction data)
Complying with our legal obligations
These Terms are governed by the laws of England and Wales.
Any disputes arising from or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory right to bring proceedings in the courts of your country of residence if you are a consumer within the European Union or another jurisdiction that provides this right.
We may update these Terms from time to time. Any changes will apply to purchases made after the date of the updated Terms. Changes will not apply retrospectively to existing contracts unless required by law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If it cannot be modified, it shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Fibro Guy Ltd in relation to the Workshop. They supersede all prior agreements, representations, and understandings.
Complete and return this form only if you wish to cancel the contract within the 14-day cooling-off period.
To: The Fibro Guy Ltd, 85 Great Portland Street, London, England, W1W 7LT
Email: Info@thefibroguy.com
I/We [] hereby give notice that I/We [] cancel my/our [*] contract for the supply of the following service/digital content:
The Hypermobility Live Workshop
Ordered on: ________________________
Name of consumer(s): ________________________
Address of consumer(s): ________________________
Signature of consumer(s) (only if sent on paper): ________________________
Date: ________________________
